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Delivery and Returns

Delivery

We aim to have your dress order delivered to you within 8 weeks from placing the order, although we often deliver within 6 weeks.

Orders are dispatched only when complete - with the exception of wedding dress boxes. For partial order dispatch, an additional postal charge will be incurred.

Please refer to the individual product for specific delivery information.

UK Mainland Charges:

All orders are delivered FREE OF CHARGE.

Rest of UK Delivery Charges:

These include Northern Ireland and the Channel Islands (Jersey, Guernsey, Aldernay).

Wedding Dresses (inc. Bridesmaid Dresses) £10
Flowergirl Dresses £6
Corsets, Skirts & Jackets £6
Other Accessories from £3

Western Europe Delivery Charges:

These include Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Canary Islands and Aland Islands.

Wedding Dresses (inc. Bridesmaid Dresses) £20
Flowergirl Dresses £12
Corsets, Skirts & Jackets £12
Other Accessories from £6

Worldwide Delivery Charges:

Wedding Dresses (inc. Bridesmaid Dresses) £28
Flowergirl Dresses £20
Corsets, Skirts & Jackets £20
Other Accessories from £10

The above delivery charges are for guidance only and may be subject to change without notice.

We use 1st class recorded delivery for the majority of accessories posted in the UK. Although most items are delivered within 5 working days, please allow up to 15 working days to receive your goods.

We cannot take responsibility for delivery to PO Box addresses and cannot offer refund or replacement for any goods that are lost in transit.

Overseas

We can accept orders from most overseas addresses. Please email our sales team sales@thebridalwearcompany.co.uk for confirmation.

Customs

Charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Tax Charges

All orders are inclusive of 17.5% VAT. For tax exempt territories, please send an email to sales@thebridalwearcompany.co.uk after receiving your order confirmation and you will be reimbursed this cost.

Some overseas BFPO addresses are entitled to VAT free shopping. If you qualify for this, you must supply (by fax) a signed letter from your company C.O. before placing your order online. Regrettably we cannot refund VAT on any BFPO order after it has been completed and dispatched.

Returns

All our bridal wear is scrupulously checked to ensure it arrives at your address free of defects.

We charge NO restocking fee unless otherwise stated.

Internet Transactions:

  • Under United Kingdom Regulations you have the right to cancel the contract for purchase of goods within seven days following the date of delivery. You must contact our Customer Service department customerservice@thebridalwearcompany.co.uk within this timescale for a Return Authorisation Number. No refund will be forthcoming after this period. You can expect a refund in the same form of payment originally used for purchase within thirty days of cancellation. Please see below for products bought from our bridal studio.
  • Should you find any imperfections, you must notify us within seven days of the merchandise being received. You must contact our Customer Service department customerservice@thebridalwearcompany.co.uk within this timescale for a Return Authorisation Number. No refund will be forthcoming after this period. We will issue a refund against the bridal wear acknowledged by us to be faulty minus the shipping costs, providing such faults have not be caused by your misuse, negligent handling or improper care of the goods. Should you decide to exchange, both the delivery and return costs will be wavered. Any refund will be in the same form of payment originally used for purchase and issued within thirty days of notice. Please see below for products bought from our bridal studio.
  • Should you return one or more products without contacting The Bridalwear Company for a Return Authorisation Number, you will subject to an administration charge of 20% of the total cost of your order.
  • The return delivery cost will be deducted from your refund for orders returned by courier. If you are returning for an exchange, this charge will be wavered. Should you then decide to return an exchanged item for a refund, you will be charged both the delivery and return cost.
  • The buyer is responsible for returning accessories for an exchange or refund. If returning for an exchange, you will not be charged the delivery cost of the exchanged item. If exchanging an accessory item that has already been exchanged, you will be liable for the delivery cost as well as the return cost.
  • If returning or cancelling orders comprising of two or more products, you will be charged a 20% re-stocking fee on one or more of the merchandise. To avoid this re-stocking fee, we suggest that you order one at a time since you have 7 days to return. If you are exchanging for another size or style, we must receive and inspect the initial merchandise before we ship the next merchandise to you.
  • If items received are damaged in any way and the package appears to have suffered shipping damage, keep the original shipping carton and email our Customer Service department customerservice@thebridalwearcompany.co.uk. We will contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. Under these circumstances, do not return the merchandise yourself, unless otherwise instructed. A refund will only be provided once we have received once all investigations have been completed.
  • All wedding dress orders delivered by courier within the UK Mainland will be collected by courier. Do not return any merchandise unless authorised. Any merchandise returned by the recipient without prior authorisation from The Bridalwear Company, may incur an administration charge. Bridal dresses delivered outside the UK Mainland, as well as bridal accessories, must be returned at your expense.
  • If you are required to return any item to The Bridalwear Company, the package must be postmarked within seven days from requesting a Return Authorisation Number. The Bridalwear Company will not refund any returns that are postmarked past the seven days and will return your product(s) to you.
  • Should you decide to return a dress for an exchange, we cannot guarantee an exact colour match although in most cases, the colour difference is negligible.
  • Any order paid by credit card will incur a 2% charge on the total cost if returning the items for a refund. If returning for an exchange, the charge will be wavered. This charge does not apply to debit cards.
  • Any custom-made products cannot be returned to The Bridalwear Company for an exchange or refund.
  • Cancellation or return of goods for orders paid using our 'Spread the cost' scheme will be subject to a 10% administration fee, on top of any other charges. This fee is not applicable if exchanging.
  • Any merchandise sold at trade prices cannot be returned for a refund.
  • With lingerie products, briefs cannot be returned for exchange or refund.
  • If authorised to return any merchandise, please remember to wrap the package securely as it may not be possible to offer a refund or replacement on goods which are damaged during return transit, and send it to:
The Bridalwear Company Ltd
45 Chaucer Crescent
Newbury
Berkshire
RG14 1TP
UK
  • You must mark your parcel clearly as "Returned Goods" and must include the delivery note that was shipped with your order and indicate clearly the reason for return.
  • If instructed to return an item, for your protection, we recommend that you use a recorded delivery service as we cannot offer refund or replacement for any goods that are lost in return shipment to The Bridalwear Company Ltd.
  • To avoid disappointment, please make sure you are certain on the dress style, fabric and size before ordering.

Bridal Studio Transactions:

  • A 50% deposit is required for all dress orders. Should you then wish to cancel this order, you must notify us within three days from placing the order and your deposit will be returned to you. Your deposit is non-refundable should you notify us after this period. Once your order has been approved and collected from our bridal studio, the option to return for a refund is revoked.
  • Any discrepancies or faults on dress orders delivered and not collected in person, must be reported within one day and returned to us within three days from receipt of goods. After this time period, the option to return for a refund is revoked.
  • Any purchases may be returned for an exchange if we are notified within 7 days from receipt of goods.
  • Any dresses made to exact measurements cannot be returned to The Bridalwear Company for an exchange or refund.
  • Any custom-made products cannot be returned to The Bridalwear Company for an exchange or refund.

Return Authorisation Number: A Return Authorisation Number must be requested by email. This number is used by ourselves to process returns and should be written on the front of the package. Items returned without a Return Authorisation Number will be subject to a charge.

Physical Condition: All items must be returned unworn, unsoiled, undamaged and unaltered with original hanging straps, labels still attached and uncut, hangers, and protective covering where applicable. Failure to do so will result in the item being returned to you or a 20% administration charge deducted from your refund. Items washed, dry cleaned, or otherwise handled are not refundable. Items returned in unacceptable physical condition (e.g. torn, stained, streaked) are not refundable. Please treat the returned item with the same care in which you received it.

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